QuantumDigital's FAQ's (Frequently Asked Questions)

We are serious about protecting our customers' personal information and preventing fraudulent activity on our website. We employ several measures to ensure that your personal information, including your credit card number, is kept private and secure.

First, we use a thawte SSL certificate to encrypt all data to and from our site. Any data stored on our network servers will remain encrypted for added protection.

Next, when displaying your information online to confirm an order, we reveal only the last four digits of your credit card.

We also employ a third-party company to run daily scans against our website to detect any suspicious activity or potential breaches of security. To check the current status of our security systems, you may click on the "McAfee Secure" or "Secured by thawte" logos located throughout the pages on our site.

Yes. Our templates allow you to upload graphics such as digital photos and logos into the design.

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Simply select one of our professionally designed templates, add your text into the available fields(s) and upload desired images. You can also create your own complete design and upload to a blank template.

See our direct mail file specifications for more information.

Yes. Our Personal Impact postcard designs automatically add the names of individual recipients on each card in your mailing. Our system will use names included on mailing lists selected for your order. Your personal lists or QuantumDigital's database of mailing addresses may be used for this type of order. To see designs that allow this type of personalization, just look for the Personal Impact category within the Direct Mail section of your account.

While in the Direct Mail order process, click on the "Image Upload" link located in the left-hand navigation menu. You will be able to access these media types and upload your own design by clicking on the tabs labeled "Panoramic" and "Mailed Flyer."

Yes. We provide a national residential mailing list obtained from a list partner, which has over 100 million addresses. We provide several tools for selecting addresses for mailing.

No. It's free!

We receive a complete update of our national list from our partner every three months.

Yes. If you have your own mailing list, you can upload it to our website with the PersonaLIST^SM option and maintain it online for free.

The "Do Not Mail List" feature lets you block certain addresses from your mailings. Just enter the address or addresses you wish to block, and they'll be automatically excluded from your future mailings. This feature only applies to mailings that utilize QuantumDigital's national mailing list. It will not remove names from your own PersonaLIST(s).

All mailings are sent First-class presort. Typical delivery time by the U.S. Postal Service is 5 to 8 business days.

Please note: Due to factors beyond our control, QuantumDigital is not responsible for postal delays of time-sensitive materials.

The most common reason First-Class Mail® gets returned is what the U.S. Postal Service refers to as "Addressee not at address – unknown, moved, or deceased." First-Class Mail® comes with free forwarding and return, so the undeliverable pieces are then returned to sender.

According to the Postal Service, only 50% of residents who move complete a National Change of Address (NCOA) form. This means the list provider can perform every possible measure of list maintenance and still have a percentage of undeliverable addresses.

Both the mailing list data we provide and customer uploaded lists go through a multi-stage address validation process to improve deliverability.

1. Addresses are standardized according to USPS standards, correcting any misspelled street names and ensuring correct abbreviations are used.
2. Addresses are matched to a list of actual deliverable addresses and non-matches are eliminated. The previous two steps are also referred to as CASS™/DPV® processing.
3. Addresses are matched against the NCOA database to update addresses for those recipients that have completed the USPS change of address process.

Even with these efforts, a percentage of undeliverable First-Class Mail® will occur. A five to ten percent return rate is normal and to be expected. However, if you are experiencing unusually high return rates (15% or greater), please call us so we can have our list provider investigate the problem.

On occasion, mail pieces may arrive with some extraneous wear and tear due to the automated postal sorting equipment used by the USPS. Extraneous wear may appear as scuffing, black marks, print degradation, etc. This issue impacts a small percentage of mail pieces and is an issue among other mailers in the industry as well. We've reviewed industry print durability studies which show that this issue affects both offset and digitally printed pieces, with and without protective coatings applied.

Most orders are printed and mailed next business day. You will be notified with an email confirmation when your order has been entered into the mail stream at the U.S. Postal Service.

All mailings are printed on our premium 100# gloss cover stock and UV coated.

Yes. You can request a confirmation card online when you place your original order. A confirmation card is an additional piece mailed to you at the same cost as others within your mailing.

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Yes. You can request a follow-up report online when you place your original order. Prices are $5 for the first 100 resident names and 2¢ for each resident over 100. The follow-up report will contain the names, addresses and phone numbers (when available) for each recipient of your mailing.

You may go to the order status page to cancel your order.

Please note: Due to our next business day turnaround, Direct Mail orders must be canceled as soon as possible.

Yes. This process is completed every 90 days as required by the Do Not Call guidelines. However, before purchasing a follow-up report and making calls, you are strongly encouraged to register with the Do Not Call Registry for the purpose of personally verifying list compliance. Click here for more information and how to register.

We prefer a high-resolution PDF with embedded fonts. The easiest way to create a correctly formatted PDF is with the PrintReady tool. With PrintReady, you simply open your document on your computer and "print" just like you would to your own printer. PrintReady will create the PDF, allow you to review it, and send it to us for printing. Click here to get details or download PrintReady.

Source files may also be submitted. We accept files created with Adobe® applications Photoshop®, Illustrator®, or InDesign®, or with Microsoft® applications Word, Publisher, PowerPoint®, or Excel®. Source files must be packaged for printing and include all graphics, links, and fonts. Please fax a copy of your printed file to 512-837-2777. Also, when submitting source files, we recommend selecting the option for a Professional Review ($10 fee) when placing your order.

Simply call our Customer Support line at 800-637-7373 and one of our friendly representatives can assist you.

Yes, if the indicia is included on the uploaded artwork.

We offer a free online proof for any order using our templates. We recommend that your uploaded artwork or designs be "print ready."

We also offer a Professional Review for a $10 fee. Designs are reviewed for graphics and layout issues as well as missing fonts. During the Professional Review, if we detect any layout defects, low-resolution graphics, missing fonts or other design issues that we feel may lead to poor output; we will contact you and allow you to revise the file before it is printed. We DO NOT check for grammar, spelling or punctuation errors.

Yes, simply type your request into the special instructions section during the order process. Please note additional fees and/or production time may apply. We will contact you with details prior to completing your order.

Most files 200 MB or less will upload smoothly through our process using a high speed internet connection. If your file is larger than 200 MB or you are experiencing difficulties, you may contact us at 800-637-7373 for a special upload process.

Please note: This may require special handling and additional fees may apply.

Postcards, booklets, brochures, business cards, door hangers, flyers, greeting cards, and more.

Our Personal Impact designs are only available for direct mail orders because variable information included on each postcard, like a person's name, is pulled automatically from a mailing list. Mailing lists are not available in on-demand printing. We encourage you to try our mail service to take advantage of this powerful tool.

Next Day, Second Business Day, Ground and Weekend (where available).

Please note: Due to factors beyond our control, QuantumDigital is not responsible for shipping delays once your order is received by the shipper.

Although our system does not allow you to combine multiple orders for one shipment during the order process, our team will make the best effort to consolidate orders whenever possible. At our team's discretion, orders processed on the same day and before the 2 pm CT cutoff time may be combined in one shipment. If orders are consolidated for shipment, any difference in shipping costs will be refunded to you once the package is in transit.

Tip – If you are planning on creating multiple On-demand Print orders that you would like consolidated for shipping, please note the number of intended orders within the "Special Instructions" section of the order process. For example, if you intend to place three orders that you would like consolidated for shipping, note the following: "Order 2 of 3, please consolidate for shipping."

Typically orders received by 3 pm EST, Monday through Friday are shipped same day at your specified delivery service level. (Next Day, Second Business Day, Ground, etc.) If we are unable to meet this turnaround due to factors beyond our control, you will be contacted by Customer Support, as soon as possible, with an estimate for delivery.

On-demand printing orders totaling $45 or more may qualify for free overnight delivery. Please become familiar with the terms and conditions of this offer.

Free Shipping Terms and Conditions: On-demand printing orders totaling $45 or more (before tax and excluding fees for Professional Review services) are qualified for free business day, M-F, overnight delivery in the continental United States. Orders shipping to Alaska, Hawaii, U.S. territories, or to countries outside of the U.S. do not qualify for this offer.

Your list will reside in your account until you remove it, or until your account has been inactive for 1 year. QuantumDigital will never use, rent, share or sell your list. Please see our Privacy Policy for more information.

You may upload your list in one of three file formats; .txt (text file), .csv (Comma Separated Values) or .xls (Microsoft® Excel® Spreadsheet). Simply browse to where the file lives on your computer and the QuantumDigital wizard will guide you through the import process.

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Yes, each email sent using our system will include an "unsubscribe" link in the footer of the email. Your contacts can remove themselves from your list automatically by clicking on the unsubscribe link included in your messages.

We understand that it is extremely important that your information be kept safe. That's why we safeguard your data with backup systems and redundancies in our network, as well as standard security protocols to guard against attacks. We also take privacy very seriously, and will not sell, share or rent your lists.

Please see our Privacy Policy for more information.

Absolutely not! You are under no obligation to sign a contract or commit to a certain period of time when signing up for our email service. However, by using our system, you agree to abide by our Terms of Use and our Acceptable Use Policy.

QuantumDigital's pricing is simple. There are four plans to choose from based on the number of emails that you need to send. Pick the plan that suits your needs and we will bill in advance for the email service. If you need more emails, simply upgrade your account.

Since our service is not contract based, you may change your subscription plan whenever you wish. When you choose to upgrade your account, you can do so from within your account and the upgrade will take place immediately. You will be credited the amount you have already paid on your existing subscription plan and only pay the difference between the existing plan and the new one.

There are many cost and time-saving benefits to using a web-based service. Here are several:

• Requires no technical support or expertise, no set-up or installation (easy)
• Access your email marketing account from anywhere (web-based)
• Many formatted templates to choose from
• Real-time reporting (clicks, opens etc.)
• Established ISP relations on your behalf
• Technology and legislation changes are tracked and kept in compliance
• The software is continually upgraded and no new installation is required with each enhancement

It's a web-based application that allows you to simply log-in to your account using a web browser to create and send email campaigns. We do not require any software to be downloaded or installed on your computer. You will be able to access your account from any computer connected to the Internet.

Absolutely not! You will be able to create beautiful HTML campaigns by simply selecting our pre-designed templates and typing in your message and content. Advanced users will be able to create their own templates from scratch, using our WYSIWYG editor.

Not at all! You can add your own logo and pictures, change text color size and type. You can add or remove paragraphs as needed. If you are comfortable with XHTML or HTML, we offer you the ability to work in the code to get the exact "look and feel" that suits you. Simply click on the "Advanced Editor" link when editing your campaign.

Absolutely! You can create a custom template using your own HTML code. You can write code from scratch. You can cut and paste code from another template that you may have. Our system is very flexible and works a lot like most WYSIWYG HTML editors.

QuantumDigital offers a template branding service. We will work with you on designing a customized template with the look you want. Please contact Customer Support for more information.

QuantumDigital has standing relationships and ongoing dialogue with many of the leading ISPs and blacklists. This includes the sharing of information regarding policies, practices and issues. QuantumDigital has dedicated resources on the team to make sure that we do everything possible to make sure that your email gets delivered successfully.

There are several things that you can do to ensure that your emails get better deliverability:

1. Make sure that your subject lines are accurate and enticing.
2. If possible, make sure that the FROM address is a name that the recipients will recognize.
3. Write content that your recipients will want to receive and/or make great offers that customers want to get. When recipients repeatedly get emails that they are not excited to receive, they tend to report these emails as "spam" to their email providers. This will definitely have a negative effect on the deliverability of your emails. If enough recipients report your emails as spam, email providers may eventually block your emails altogether.
4. Remove complainers. If recipients complain about being on your list or getting too many emails, simply remove them. Be thankful when recipients complain to you; when they complain to their email provider or ISP, this harms your deliverability.
5. Clean/scrub your email list regularly. You should remove recipients who do not respond to your emails. If they are not reading or clicking, then they obviously do not value receiving your content and may eventually get tired of getting them and report your emails as spam or complain to their email provider. To prevent this, just delete these recipients before they become a problem.