Last updated: April 1, 2010
The information we gather from customers helps us personalize and continually improve our services. Here are the types of information we gather.
Cookies: QuantumDigital, Inc. employs cookies to recognize you and your access privileges on QuantumDigital, Inc., as well as to track site usage. Subscribers who do not accept cookies from the domain "QuantumDigital, Inc." cannot access most areas of our site.
IP Addresses: QuantumDigital, Inc. logs IP addresses for system administration and troubleshooting purposes. We do not use IP address logs to track you or your behavior on the site.
Log Files: Log data is only used in aggregate to analyze usage of our website.
Delivery Information: We collect tracking information about packages from our shipping agents.
Email Information: We collect information about views and response rates from promotional emails.
Freebies: Some free features of the site require personal information. We will only use this information to communicate directly with you in the methods you indicate.
Your List or PersonaLIST: Registered users may create, upload and store address information on our site for the purpose of mailing to those addresses using our service. These lists include, but are not limited to, past client, “sphere of influence” and prospect lists. The information contained in a customer PersonaLIST is considered strictly confidential and will not be offered or sold to third parties. This information will only be accessed and used by QuantumDigital, Inc., at the customer's direction, for the sole purpose of fulfilling direct mail orders.
Order Fulfillment: Personal information provided during the registration and order process is used by QuantumDigital, Inc. for billing purposes and to communicate with you regarding specific orders.
Statistical Analysis: QuantumDigital, Inc. may perform statistical analyses of user behavior in order to measure interest in the various areas of our site. Statistical information about you as an individual customer will not be provided to any third party without your consent, except under the circumstances described in Legally Required Disclosures below.
Email: The email address provided by you at registration may be used by QuantumDigital, Inc. to contact you regarding:
- account status (including confirmation of registration)
- special promotional offers for current customers
We use email links located in the site to allow you to contact us directly with any questions or comments you may have. We will use your email address to respond directly to these questions or comments.
Except as permitted by this policy, QuantumDigital, Inc. does not send unsolicited email.
Send This Page To A Friend: This feature is an easy way for users to send information about our services through email. The email addresses that you supply to use this service will not be used for any other purpose without your consent.
Test Spin: To try out our order system free of charge, we require a Name and Email address. These may be used to contact you with more information about our services.
Free Samples: You may request free samples from us by providing us with professional information and a shipping address. We will use this information to send you samples and other promotional material, and to follow up with you afterwards to answer any questions you might have if you so desire.
Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to protect the information we collect online.
Information about our customers is an important part of our business, and we never sell it to others. We share customer information only as described below.
We will not release personal information about you as an individual to third parties, except under the circumstances described in Legally Required Disclosures below. You can review and modify all of your personal information by logging in and selecting the "My Information" tab or by calling Customer Support at 800-637-7373.
- Agents: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail, backing up data, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Protection of QuantumDigital, Inc. and Others: We release account and other personal information when we believe release is appropriate to:
- comply with the law as described in Legally Required Disclosures below
- protect the rights, property, or safety of QuantumDigital, Inc., our users, or others
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Current customers can update their account information online by logging in and selecting the "My Information" tab. If you need further assistance, please contact Customer Support at 800-637-7373.
We are serious about protecting our customers' personal information and preventing fraudulent activity on our website. We employ several measures to ensure that your personal information, including your credit card and bank account numbers, are kept private and secure.
First, we use a thawte SSL certificate to encrypt all data to and from our site. Any data stored on our network servers will remain encrypted for added protection.
Next, when displaying your information online to confirm an order, we reveal only the last four digits of your credit card or bank account number.
We also employ a third-party company to run daily scans against our website to detect any suspicious activity or potential breaches of security. To check the current status of our security systems, you may click on the "McAfee Secure" or "Secured by thawte" logos located throughout the pages on our site.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to "Log Out" when finished using a shared computer.
We purchase our mailing list from a national list provider, which is updated quarterly with additions and removals. As members of the Direct Marketing Association, we respect the rights of individuals to opt out of such lists and make every reasonable effort to exclude their addresses from our mailing list. To request removal from national mailing lists, including the one that we use, please visit the DMA Consumer Assistance page.
Once you have requested removal it may take three months or more for our mailing list to be updated, since we receive updates quarterly. Please contact Customer Support at 800-637-7373 for more information.
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to:
- comply with the law or with legal process
- protect and defend our rights and property
- protect against misuse or unauthorized use of QuantumDigital, Inc.
- protect the personal safety or property of our users or the public